🚚Free EU shipping!🚚

FAQs

General

What is Printmycity?

Printmycity is an e-commerce company that makes it possible for everyone to create a poster of their own city.

How do I make a poster?

Making a poster is easy. You choose the place you want to capture on a poster that is made especially for you! You can easily make a poster by clicking the ‘make a poster’ button. Choose your favorite place. Do you want the poster to be horizontal or vertical? Or do you want another style? You can change it all with the Printmycity editor.

How are you handling my privacy?

We take the responsibility for all your personal information, like your name, address and all other details you give us. We won’t give that information to other parties.

Do you have a map of city X?

You can create any place in the world, that is geographically available, as a personal map print.

The poster

What kind of paper does Printmycity use?

All posters are printed on 140g white paper.

How does Printmycity deal with sustainability?

Printmycity uses FSC approved paper. 

What are the sizes of the posters?

Printmycity is currently offering the following sizes:

– A0 841 mm x 1189 mm

– A1 594 mm x 841 mm

– A2 420 mm x 594 mm

– A3 297 mm x 420 mm

– A4 210 mm x 297 mm

Order & payment

What payment methods do you accept?

We accept the following payment methods:

– iDEAL

– Credit card (Amex, Visa, Maestro, Mastercard)

– PayPal

– Giropay

– Mister Cash / Bancontact

– Google Pay

– Apple Pay

– Shopify Pay

Can I order more than 1 poster?

Yes, simply follow the instructions in the shopping cart.

My city is too big/too small and doesn't fit in the poster, can you help?

Please use the zoom in and zoom out features in the editor to position your city perfectly.

Do you offer frames for your custom posters?

Not yet, but we are working on adding the frames to the store and they should be available for purchase in November 2019.

Delivery & shipping

To what countries does Printmycity ship?

Printmycity currently ships posters to all countries within the EU. 

How much does shipping cost?

We offer free shipping to all countries within the EU. 

How long does it take before I receive my poster?

Delivery within the EU takes 3-10 business days.

How are the posters packaged during delivery?

The posters are packaged in a carton tube/box and protected with bubble wrap.

Do you have order tracking?

Yes! Once your item has been shipped, you will receive a notification e-mail including a tracking link to follow your Printmycity order. 

What do I do if I put the wrong shipping address?

If for some reason the address is incorrect, write us an email to info@printmycity.com as fast as possible so that we can change the address on our end. However, be aware that we cannot change the address once the product has been shipped from our production site! 

Who pays the customs duties & taxes?

As shipments may incur customs fees depending on which country you are living in, you are responsible for paying customs fees. For EU customers, 6% VAT or 25% VAT depending on the item, is included in the price of your order. For non EU customers, extra custom tax charges may be added.

Refunds & returns

My poster was damaged during shipping, what can I do?

You can contact us within 7 days of the delivery at info@printmycity.com, in your email please include an image of the damaged product as well as of the package.

Can I return my custom poster?

As all our posters are made to order, we sadly can’t offer refunds unless your poster was damaged during shipping.

I accidentally misspelled the name of the city or ordered the wrong size, what can I do?

You can make changes to your poster up to 6 hours after you have placed your order. Please contact us at info@printmycity.com as soon as possible to see if we can help change your order. Our customer satisfaction is our top priority, however, if your custom poster has already been printed we sadly cannot offer a refund on it or change the mistake.

I can't find an answer to my question

You can reach us on Facebook, Instagram or by email: info@printmycity.com

Why Choose Printmycity

High quality

Made in the Netherlands

Free EU Shipping

Delivered in 2-6 business days

Outstanding support

We reply within 1 business day